#1
Open source ITSM platform with service desk ticketing, CMDB/asset management, inventory, DCIM, and financial and license tracking for IT operations.
6.3k stars1.8k forksGPL-3.0last commit Actively maintained
5 self-hosted BMC Helix ITSM alternatives
Cloud IT service management (Remedy-based) platform for incident, problem, change, asset and service request management. Provides workflow automation, self-service portal, CMDB and integrations to support IT operations and service delivery.
Alternatives to BMC Helix ITSM
Request Tracker (RT) is an enterprise-grade ticketing and issue tracking system with email integration, automation, workflows, reporting, and optional asset management.
1.1k stars293 forksGPL-2.0last commit Actively maintained
#3
Open-source PSA for MSPs combining client documentation, ticketing, billing/accounting, and a client portal, with API integrations and optional AI assistance.
990 stars257 forksGPL-3.0last commit Actively maintained
#4
Open-source web-based ticketing system for customer support and IT service management with automation, knowledgebase, and CMDB extension.
334 stars89 forksGPL-3.0last commit Actively maintained
#5
Python-based, highly customizable issue tracker with web, email, REST, XML-RPC and CLI interfaces; supports multiple databases and extensible workflows.
43 stars15 forkslast commit Actively maintained
What replacing BMC Helix ITSM actually involves
Every option on this page is open source and free to run on your own hardware, so you own the data and there is no subscription to cancel. 5 of 5 shipped a commit in the last six months. Licences in this list: GPL-3.0, GPL-2.0. In exchange you take on hosting, backups and updates yourself.
Browse everything in Customer Support & Ticketing.
