GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is an open source IT Service Management (ITSM) and IT Asset Management (ITAM) platform. It centralizes service desk processes, configuration/asset tracking (CMDB), inventory, and governance features in a single web application.

Key Features

• ITIL-aligned service desk for incidents, requests, problems, and changes
• Asset and configuration management (SACM) with CMDB relationships and impact analysis
• Native dynamic inventory management (v10+) and integrations via agents/plugins
• Data Center Infrastructure Management (DCIM) for racks and critical assets
• Software and license management, including auditing and compliance tracking
• Knowledge base/FAQ for faster resolution and team enablement
• Contract, supplier, and IT financial management (budgets, warranties, depreciation)
• Multi-entity separation for managing multiple organizational units

Use Cases

• Run an internal helpdesk with SLAs, service catalog forms, and structured ITIL workflows
• Maintain an accurate IT inventory/CMDB for audits, lifecycle tracking, and impact analysis
• Manage data center assets and software licenses to improve compliance and cost control

Limitations and Considerations

• Many advanced capabilities depend on plugins and ecosystem components, which can add operational complexity

GLPI is a strong fit for organizations that need both a full service desk and detailed IT asset/CMDB management in one platform. Its broad module set and plugin ecosystem make it adaptable for a wide range of IT operations and governance needs.