Krayin CRM

Krayin CRM is an open-source customer relationship management platform designed for SMEs and enterprises. Built on Laravel (PHP) with a Vue.js frontend, it provides modular CRM capabilities for sales, marketing, support and integrations.

Key Features

• Sales management: leads, deals, pipelines, activities and opportunity tracking.
• Marketing automation: campaign management, email templates, segmentation and basic automation workflows.
• Customer support: inbound call/VoIP support, live chat/messaging channels and ticketing workflows.
• Data & analytics: reporting, dashboards and export/import with deduplication tools.
• Extensibility: modular architecture with extensions marketplace and a package system for custom modules.
• Access control: role- and ACL-based permissions and audit trails for governance.
• Integrations: built-in connectors and parsing for email (SendGrid), social/messaging channels and external systems.
• Developer-friendly: documented API, developer portal, Docker installation guidance and templates for package creation.
• Platform requirements & tooling: PHP (8.1+), Node tooling for frontend build, and support for common SQL backends.

Use Cases

• Manage and visualize B2B sales pipelines with custom fields and activity tracking.
• Run segmented marketing campaigns and track campaign performance alongside CRM records.
• Operate multi-channel customer support (phone, chat, messaging) and centralize tickets and call logs.

Limitations and Considerations

• Several advanced capabilities (multi-tenant SaaS, VoIP, WhatsApp connectors and some enterprise features) are offered as paid extensions rather than included in the core OSS package.
• Installation and customization require familiarity with Laravel/PHP, Node-based frontend tooling and server configuration; recommended resources and docs exist but setup is non-trivial for inexperienced users.
• Minimum recommended server resources and specific PHP/DB versions are required for production deployments.

Krayin CRM is a modular, developer-oriented CRM intended for teams that want an extensible, self-hosted solution. It is suited to organizations that need customizable CRM workflows and are able to manage and extend a Laravel-based stack.