
Twenty
Twenty is an open-source CRM alternative to Salesforce with customizable data models, views, permissions, and workflow automation for sales and customer management.

Twenty is an open-source CRM designed as a modern alternative to Salesforce for managing customer relationships, sales pipelines, and internal workflows. It focuses on a fast UI, flexible data modeling, and automation so teams can adapt the CRM to their processes.
Key Features
- Customizable objects and fields to fit your business data model
- Multiple views for records, including filters, sorting, grouping, kanban, and table layouts
- Role-based permissions to manage user access with custom roles
- Workflow automation with triggers and actions
- Built-in features for day-to-day CRM work such as tasks and rich notes
- APIs and webhooks support for connecting external systems
Use Cases
- Run a sales pipeline CRM for leads, accounts, contacts, and deals
- Centralize customer data and collaboration for a growing team
- Automate CRM processes and sync events across internal tools using webhooks
Limitations and Considerations
- Extensibility is evolving; a mature plugin ecosystem may not be available yet
Twenty is well-suited for teams that want ownership of their CRM data and the ability to customize workflows deeply. It aims to combine a modern user experience with the flexibility needed for fast-changing business requirements.








