Twenty

Twenty is an open-source CRM designed as a modern alternative to Salesforce for managing customer relationships, sales pipelines, and internal workflows. It focuses on a fast UI, flexible data modeling, and automation so teams can adapt the CRM to their processes.

Key Features

• Customizable objects and fields to fit your business data model
• Multiple views for records, including filters, sorting, grouping, kanban, and table layouts
• Role-based permissions to manage user access with custom roles
• Workflow automation with triggers and actions
• Built-in features for day-to-day CRM work such as tasks and rich notes
• APIs and webhooks support for connecting external systems

Use Cases

• Run a sales pipeline CRM for leads, accounts, contacts, and deals
• Centralize customer data and collaboration for a growing team
• Automate CRM processes and sync events across internal tools using webhooks

Limitations and Considerations

• Extensibility is evolving; a mature plugin ecosystem may not be available yet

Twenty is well-suited for teams that want ownership of their CRM data and the ability to customize workflows deeply. It aims to combine a modern user experience with the flexibility needed for fast-changing business requirements.