SuiteCRM

SuiteCRM is an open-source Customer Relationship Management platform that provides sales, marketing and service modules to manage customer data, processes and reporting. It is maintained by SuiteCRM Ltd and the broader community as a fork/continuation of legacy SugarCRM code. (suitecrm.com)

Key Features

• Sales automation: leads, opportunities, quotes and pipeline management.
• Marketing: campaign management and targeted segmentation.
• Service & case management: ticketing and customer support workflows.
• Reporting & dashboards: configurable reports and visual metrics.
• Workflow and process automation with rule-based triggers and scheduled tasks.
• REST API and plugin architecture for integrations and add-ons.
• Multi-language and multi-currency support for international deployments.
• Compatibility with PHP and common LAMP components (Apache, MySQL/MariaDB). (github.com)
• Public demo instances available for SuiteCRM 7 and SuiteCRM 8 for evaluation. (suitecrm.com)

Use Cases

• Replace or reduce reliance on proprietary CRMs (Salesforce, Dynamics) by adopting an open-source platform.
• Centralise customer data and automate sales, marketing and support processes across teams.
• Build bespoke integrations or extensions using the REST API and modular plugin system.

Limitations and Considerations

• SuiteCRM 8 introduces a modern front-end and development toolchain; front-end development requires Node.js, yarn and Angular (development tools not required for production runtime). Plan for developer-tooling and testing when customizing the new UI. (docs.suitecrm.com)
• Major migrations (for example from SuiteCRM 7.x to 8.x) require following the official migration guides, testing in a development environment and careful handling of custom code and data; the migration process may need manual steps and file replacements. (docs.suitecrm.com)

SuiteCRM is a full-featured, community-driven CRM suitable for organisations that need ownership and extensibility of their CRM platform. It supports both self-hosted and hosted deployment options and provides formal commercial support and assurance programs through SuiteCRM Ltd.