Live Helper Chat

Live Helper Chat is an open-source customer communication platform for adding real-time support chat to websites. It provides an operator console, embeddable chat widgets, automation and bot capabilities, and integrations for messaging channels.

Key Features

• Embeddable website live chat widget with operator console and multi-operator handling
• Chatbot/bot workflows with support for integrating third-party AI and REST APIs
• Omnichannel integrations (e.g., Telegram, WhatsApp via providers, Facebook Messenger/Instagram)
• File uploads, chat transcripts, archiving, search, and basic reporting/statistics
• Department routing, transfers, canned responses, and working-hours configuration
• Optional voice/video/screensharing integrations via external providers

Use Cases

• Customer support chat for websites with multiple agents and departmental routing
• Omnichannel messaging inbox bridging web chat with popular chat platforms
• AI-assisted support flows (FAQ-style automation, intent routing, or agent assist)

Limitations and Considerations

• Voice/video/screensharing capabilities rely on external integrations rather than being fully native
• Advanced high-scale analytics/search typically requires optional components (e.g., Elasticsearch)

Live Helper Chat fits organizations that need a self-managed live support system with extensibility and integrations. It is suitable for both small teams and higher-volume deployments when paired with optional scaling components.