Smartsupp Live Chat

Best Self Hosted Alternatives to Smartsupp Live Chat

A curated collection of the 4 best self hosted alternatives to Smartsupp Live Chat.

Live chat and customer messaging platform for websites that provides real-time chat, chatbots, visitor tracking, conversation inbox, and tools for handling support queries and converting leads.

Alternatives List

#1
Chatwoot

Chatwoot

Chatwoot is an open-source customer support platform with a shared inbox for live chat, email, and messaging channels, plus automation, reporting, and a help center.

Chatwoot screenshot

Chatwoot is an open-source customer support platform that centralizes customer conversations into a shared, omnichannel inbox. It combines live chat, email, and popular messaging integrations with tools for team collaboration, automation, and customer context.

Key Features

  • Omnichannel inbox for managing conversations across website chat, email, and supported messaging channels
  • Website chat widget for real-time customer messaging
  • Help center portal to publish FAQs and support articles
  • Team collaboration tools such as private notes, mentions, labels, and canned responses
  • Workflow automation including auto-assignment, business hours, and autoresponders
  • Contact management with customer profiles, history, segmentation, and custom attributes
  • Reporting and analytics including agent/inbox performance and CSAT reporting
  • Integration options for common support workflows (for example Slack and external tools)

Use Cases

  • Customer support teams handling live chat and email in a single shared inbox
  • SaaS and e-commerce support desks needing contact context, automation, and CSAT tracking
  • Organizations replacing proprietary helpdesk tools while keeping control of customer data

Limitations and Considerations

  • Some channel integrations and advanced capabilities depend on configuring external providers and environment variables

Chatwoot is a strong choice for teams that need a modern, scalable support desk with omnichannel communication and built-in productivity features. It works well for both internal support operations and customer-facing support at growing organizations.

26.9kstars
6.1kforks
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#2
Typebot

Typebot

Self-hostable visual builder for chatbots and conversational forms, embeddable on websites and apps with integrations, branching logic, and real-time results analytics.

Typebot screenshot

Typebot is a visual platform for building chatbots and conversational forms that can be embedded into websites and applications. It helps teams collect leads, qualify users, and automate conversations with logic, integrations, and real-time results.

Key Features

  • Visual builder with a large set of blocks for messages, inputs, and media
  • Logic blocks for conditional branching, scripting, redirects, and A/B testing
  • Embeddable chat experiences (container, popup, chat bubble) designed to be lightweight
  • Integrations via webhooks/HTTP requests and connectors to common tools
  • Results collection with analytics (drop-off, completion rates) and CSV export
  • Theming and customization, including reusable templates and custom CSS
  • Developer-focused APIs for automation and advanced workflows

Use Cases

  • Lead capture and qualification flows embedded on marketing sites
  • Interactive onboarding, surveys, and product feedback collection
  • Support intake and routing workflows connected to internal tools

Limitations and Considerations

  • Distributed under a Functional Source License (not OSI-approved); self-hosting and commercial usage may have additional license requirements

Typebot is well-suited for teams that want a flexible, developer-friendly way to build conversational experiences without relying on a proprietary chatbot runtime. Its block-based builder and integration options make it practical for both simple forms and more advanced automated flows.

9.6kstars
2.9kforks
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#3
Live Helper Chat

Live Helper Chat

Self-hosted live chat and customer support platform with website widgets, operator console, chatbots, omnichannel integrations, and optional voice/video/screensharing.

Live Helper Chat screenshot

Live Helper Chat is an open-source customer communication platform for adding real-time support chat to websites. It provides an operator console, embeddable chat widgets, automation and bot capabilities, and integrations for messaging channels.

Key Features

  • Embeddable website live chat widget with operator console and multi-operator handling
  • Chatbot/bot workflows with support for integrating third-party AI and REST APIs
  • Omnichannel integrations (e.g., Telegram, WhatsApp via providers, Facebook Messenger/Instagram)
  • File uploads, chat transcripts, archiving, search, and basic reporting/statistics
  • Department routing, transfers, canned responses, and working-hours configuration
  • Optional voice/video/screensharing integrations via external providers

Use Cases

  • Customer support chat for websites with multiple agents and departmental routing
  • Omnichannel messaging inbox bridging web chat with popular chat platforms
  • AI-assisted support flows (FAQ-style automation, intent routing, or agent assist)

Limitations and Considerations

  • Voice/video/screensharing capabilities rely on external integrations rather than being fully native
  • Advanced high-scale analytics/search typically requires optional components (e.g., Elasticsearch)

Live Helper Chat fits organizations that need a self-managed live support system with extensibility and integrations. It is suitable for both small teams and higher-volume deployments when paired with optional scaling components.

2.2kstars
734forks
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#4
Tiledesk

Tiledesk

Open-source conversational platform to build AI chatbots, multichannel live chat, and human-in-the-loop customer support with knowledge base and RAG capabilities.

Tiledesk screenshot

Tiledesk is an open-source conversational platform combining multichannel live chat, visual bot-building, and AI-powered assistants. It provides tools to create LLM-enabled chatbots, manage human handoffs, and integrate knowledge bases for retrieval-augmented responses.

Key Features

  • Multichannel messaging: web chat widget, WhatsApp, and other channels with unified conversation context
  • Visual no-code Design Studio to build conversational flows and prompt chains for AI agents
  • AI Agents and RAG: multiple knowledge bases, hybrid full-text + semantic search, and prompt chaining for contextual answers
  • Human-in-the-loop: smart escalation, agent dashboard, and AI copilots that assist human operators in real time
  • Deployment options: Docker Compose and Kubernetes (Helm charts) with a microservice stack including server, dashboard, chat clients, and MongoDB
  • Extensible integrations: APIs and webhooks for connecting external services, calendars, email, and ecommerce platforms
  • Self-learning workflows: extract insights from conversations to update knowledge and improve agent responses

Use Cases

  • Automated customer support that answers common queries, creates tickets, and escalates complex issues to human agents
  • Conversational commerce and product assistants that present catalogs, build carts, and handle ordering across channels
  • Internal help desks and knowledge retrieval where AI agents surface documents and context from company KBs

Limitations and Considerations

  • Helm charts and provided deployment templates are intended as starting points and include an embedded MongoDB container; they require customization and hardening for production use
  • Some enterprise features and private Docker images are gated behind paid credentials and are not available in the community distribution
  • Advanced AI capabilities depend on configuring LLM providers or external/model-serving infrastructure, which requires additional setup and resource planning

Tiledesk is suitable for teams that need an integrated conversational platform combining bots, human agents, and knowledge-driven AI. It emphasizes extensibility and multi-agent workflows while expecting operators to adapt deployments and integrations for production environments.

269stars
97forks
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Why choose an open source alternative?

  • •Data ownership: Keep your data on your own servers
  • •No vendor lock-in: Freedom to switch or modify at any time
  • •Cost savings: Reduce or eliminate subscription fees
  • •Transparency: Audit the code and know exactly what's running