Tiledesk

Tiledesk is an open-source conversational platform combining multichannel live chat, visual bot-building, and AI-powered assistants. It provides tools to create LLM-enabled chatbots, manage human handoffs, and integrate knowledge bases for retrieval-augmented responses.

Key Features

• Multichannel messaging: web chat widget, WhatsApp, and other channels with unified conversation context
• Visual no-code Design Studio to build conversational flows and prompt chains for AI agents
• AI Agents and RAG: multiple knowledge bases, hybrid full-text + semantic search, and prompt chaining for contextual answers
• Human-in-the-loop: smart escalation, agent dashboard, and AI copilots that assist human operators in real time
• Deployment options: Docker Compose and Kubernetes (Helm charts) with a microservice stack including server, dashboard, chat clients, and MongoDB
• Extensible integrations: APIs and webhooks for connecting external services, calendars, email, and ecommerce platforms
• Self-learning workflows: extract insights from conversations to update knowledge and improve agent responses

Use Cases

• Automated customer support that answers common queries, creates tickets, and escalates complex issues to human agents
• Conversational commerce and product assistants that present catalogs, build carts, and handle ordering across channels
• Internal help desks and knowledge retrieval where AI agents surface documents and context from company KBs

Limitations and Considerations

• Helm charts and provided deployment templates are intended as starting points and include an embedded MongoDB container; they require customization and hardening for production use
• Some enterprise features and private Docker images are gated behind paid credentials and are not available in the community distribution
• Advanced AI capabilities depend on configuring LLM providers or external/model-serving infrastructure, which requires additional setup and resource planning

Tiledesk is suitable for teams that need an integrated conversational platform combining bots, human agents, and knowledge-driven AI. It emphasizes extensibility and multi-agent workflows while expecting operators to adapt deployments and integrations for production environments.