Chatwoot Cloud

Best Self Hosted Alternatives to Chatwoot Cloud

A curated collection of the 2 best self hosted alternatives to Chatwoot Cloud.

Cloud-hosted omnichannel customer support platform that centralizes website live chat, email, social and messaging app conversations into a shared inbox. Provides automation, routing, agent collaboration, and helpdesk workflows for managing customer interactions.

Alternatives List

#1
Tiledesk

Tiledesk

Open-source conversational platform to build AI chatbots, multichannel live chat, and human-in-the-loop customer support with knowledge base and RAG capabilities.

Tiledesk screenshot

Tiledesk is an open-source conversational platform combining multichannel live chat, visual bot-building, and AI-powered assistants. It provides tools to create LLM-enabled chatbots, manage human handoffs, and integrate knowledge bases for retrieval-augmented responses.

Key Features

  • Multichannel messaging: web chat widget, WhatsApp, and other channels with unified conversation context
  • Visual no-code Design Studio to build conversational flows and prompt chains for AI agents
  • AI Agents and RAG: multiple knowledge bases, hybrid full-text + semantic search, and prompt chaining for contextual answers
  • Human-in-the-loop: smart escalation, agent dashboard, and AI copilots that assist human operators in real time
  • Deployment options: Docker Compose and Kubernetes (Helm charts) with a microservice stack including server, dashboard, chat clients, and MongoDB
  • Extensible integrations: APIs and webhooks for connecting external services, calendars, email, and ecommerce platforms
  • Self-learning workflows: extract insights from conversations to update knowledge and improve agent responses

Use Cases

  • Automated customer support that answers common queries, creates tickets, and escalates complex issues to human agents
  • Conversational commerce and product assistants that present catalogs, build carts, and handle ordering across channels
  • Internal help desks and knowledge retrieval where AI agents surface documents and context from company KBs

Limitations and Considerations

  • Helm charts and provided deployment templates are intended as starting points and include an embedded MongoDB container; they require customization and hardening for production use
  • Some enterprise features and private Docker images are gated behind paid credentials and are not available in the community distribution
  • Advanced AI capabilities depend on configuring LLM providers or external/model-serving infrastructure, which requires additional setup and resource planning

Tiledesk is suitable for teams that need an integrated conversational platform combining bots, human agents, and knowledge-driven AI. It emphasizes extensibility and multi-agent workflows while expecting operators to adapt deployments and integrations for production environments.

269stars
97forks
View Details
#2
HelpRealm

HelpRealm

Open-source, Laravel-based support ticket system for handling customer requests via email, web forms and a REST API; suited for freelancers and small teams.

HelpRealm is an open-source, lightweight SaaS support ticket system that centralizes customer requests into workspaces and tickets. It supports ticket creation via a contact form, e-mail (SMTP/IMAP) and a REST/API widget, and provides an agent-driven interface for processing requests.

Key Features

  • Ticket creation, listing and management with types, priorities and statuses
  • Group-based routing and role-based agent management (including superadmins)
  • Email integration: notifications, email-created tickets and reply processing via IMAP/SMTP
  • REST API and embeddable widget for custom frontends
  • File attachments, ticket notes and Gravatar support
  • Workspace-specific FAQ, multi-language support and responsive UI
  • Built-in dashboard, friendly installer and Stripe payment integration for SaaS billing
  • Security protections against XSS, SQL injection, CSRF and spam

Use Cases

  • Freelancers or small agencies offering customer support via a lightweight multi-workspace system
  • Small businesses consolidating web-form and email support into a single ticketing backend
  • Developers embedding a support widget or using the REST API to create tickets from custom frontends

Limitations and Considerations

  • Documentation is limited; the project README references an optional external documentation link and the hosted instance is described as a testing/demo instance
  • No official production SLA or commercial support is provided by the repository owner; adoption for critical enterprise use should be evaluated carefully
  • Repository shows no published binary releases on GitHub; deployment requires following the source setup and system requirements (PHP/MariaDB, mailserver)

HelpRealm is a compact, PHP/Laravel-based helpdesk intended for small teams and testing instances. It offers core ticketing, email integration and an API/widget for embedding support flows, while users should plan for self-deployment and limited official documentation or commercial support.

44stars
9forks
View Details

Why choose an open source alternative?

  • •Data ownership: Keep your data on your own servers
  • •No vendor lock-in: Freedom to switch or modify at any time
  • •Cost savings: Reduce or eliminate subscription fees
  • •Transparency: Audit the code and know exactly what's running