Zammad
Web-based helpdesk and customer support ticketing system
Zammad is a web-based, open source helpdesk and customer support system designed to help teams manage customer inquiries in a structured ticket workflow. It centralizes communication across multiple channels and provides tools for agents and administrators to deliver consistent support.
Key Features
- Ticket management with agent workflows, queues, and prioritization
- Multi-channel customer communication (e.g., email, chat, phone, social media)
- Web-based interface for agents and administrators
- REST API and GraphQL support for integrations and automation
- Deployable via packages and containerized setups (e.g., Docker)
Use Cases
- Customer support desk for SaaS and online businesses handling high ticket volume
- Internal IT/service desk for handling employee requests and incident tickets
- Centralized support inbox to unify communication from multiple channels
Zammad is a mature helpdesk platform suited for organizations that need a flexible, extensible ticketing system with modern integration options. It works well for both external customer support and internal service management workflows.
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