#1
Chatwoot is an open-source customer support platform with a shared inbox for live chat, email, and messaging channels, plus automation, reporting, and a help center.
36.2k stars8.7k forkslast commit Actively maintained
13 self-hosted Kayako alternatives
Kayako is a cloud-based customer support platform that centralizes ticketing, live chat, and customer conversations across email and web messaging. It includes team collaboration, shared inboxes, automation, reporting, and a knowledge base for self-service.
Alternatives to Kayako
#2
UVdesk is an open-source PHP/Symfony helpdesk for ticketing, email/mailbox integration, workflows, knowledge base and eCommerce connectors.
19.5k stars565 forksOSL-3.0last commit Slowing down
#3
Open source, web-based helpdesk for managing customer support tickets across multiple channels like email, chat, phone, and social media.
5.9k stars1k forksAGPL-3.0last commit Actively maintained
Free, self-hosted help desk and shared mailbox for managing support email, conversations, tickets, and team workflows as a Zendesk/Help Scout alternative.
4.5k stars706 forksAGPL-3.0last commit Actively maintained
#5
osTicket is an open source help desk and ticketing system that manages support requests from email, web forms, phone, and API in a multi-agent web interface.
3.9k stars1.8k forksGPL-2.0last commit Actively maintained
Frappe Helpdesk is an open-source customer support platform with ticket management, agent and customer portals, SLAs, automation rules, and a knowledge base.
3.3k stars917 forksAGPL-3.0last commit Actively maintained
Peppermint is a self-hosted help desk and issue tracker with email-to-ticket, notes, file uploads, webhooks, and OIDC authentication for teams.
3.2k stars385 forkslast commit Slowing down
Modern open-source help desk for managing customer conversations with shared inboxes, automation rules, CSAT surveys, roles/permissions, and API/webhooks.
2.8k stars241 forksAGPL-3.0last commit Actively maintained
Request Tracker (RT) is an enterprise-grade ticketing and issue tracking system with email integration, automation, workflows, reporting, and optional asset management.
1.1k stars293 forksGPL-2.0last commit Actively maintained
#10
Open-source PSA for MSPs combining client documentation, ticketing, billing/accounting, and a client portal, with API integrations and optional AI assistance.
990 stars257 forksGPL-3.0last commit Actively maintained
#11
Open-source web-based ticketing system for customer support and IT service management with automation, knowledgebase, and CMDB extension.
334 stars89 forksGPL-3.0last commit Actively maintained
#12
Open-source, Laravel-based support ticket system for handling customer requests via email, web forms and a REST API; suited for freelancers and small teams.
46 stars11 forksMITlast commit Likely dormant
#13
Python-based, highly customizable issue tracker with web, email, REST, XML-RPC and CLI interfaces; supports multiple databases and extensible workflows.
43 stars15 forkslast commit Actively maintained
What replacing Kayako actually involves
Every option on this page is open source and free to run on your own hardware, so you own the data and there is no subscription to cancel. 10 of 13 shipped a commit in the last six months. Licences in this list: OSL-3.0, AGPL-3.0, GPL-2.0, GPL-3.0, MIT. In exchange you take on hosting, backups and updates yourself.
Browse everything in Customer Support & Ticketing.
