Peppermint

Peppermint is an open source ticket management and issue tracking system designed for help desks and internal service desks. It focuses on a lightweight, fast experience while keeping all data stored on your own server.

Key Features

• Ticket creation with Markdown editor and file uploads
• Email-to-ticket mailbox integration via SMTP/IMAP
• Customer/client history logging for better context
• Built-in Markdown notebook with to-do lists
• Notifications and integrations via webhooks
• OIDC authentication for connecting to existing identity providers
• Responsive UI for mobile through large displays

Use Cases

• Internal IT/service desk ticketing for small to mid-sized teams
• Customer support inbox that converts emails into trackable tickets
• Simple issue tracking for projects that need a lightweight workflow

Limitations and Considerations

• Feature set is intentionally simpler than large enterprise platforms, so advanced ITSM workflows may require customization

Peppermint is a practical alternative to hosted help desk and issue management platforms when you want straightforward ticketing, email ingestion, and modern authentication. It is well-suited to teams that value simplicity, speed, and full data ownership.