Peppermint
Self-hosted help desk and issue tracking system
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Peppermint is an open source ticket management and issue tracking system designed for help desks and internal service desks. It focuses on a lightweight, fast experience while keeping all data stored on your own server.
Key Features
- Ticket creation with Markdown editor and file uploads
- Email-to-ticket mailbox integration via SMTP/IMAP
- Customer/client history logging for better context
- Built-in Markdown notebook with to-do lists
- Notifications and integrations via webhooks
- OIDC authentication for connecting to existing identity providers
- Responsive UI for mobile through large displays
Use Cases
- Internal IT/service desk ticketing for small to mid-sized teams
- Customer support inbox that converts emails into trackable tickets
- Simple issue tracking for projects that need a lightweight workflow
Limitations and Considerations
- Feature set is intentionally simpler than large enterprise platforms, so advanced ITSM workflows may require customization
Peppermint is a practical alternative to hosted help desk and issue management platforms when you want straightforward ticketing, email ingestion, and modern authentication. It is well-suited to teams that value simplicity, speed, and full data ownership.
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