Libredesk
Self-hosted customer support desk with shared inbox and automation
2.8k stars 241 forks last commit first released AGPL-3.0
Actively maintained
Last commit 24 Aug 2026.
Libredesk is a modern customer support desk for managing customer conversations in a unified, real-time shared inbox. It is designed for straightforward self-hosting and can be deployed as a single binary with a web UI.
Key Features
- Multiple shared inboxes to handle conversations across teams
- Role-based access control with granular permissions and custom roles
- Automation rules for auto-tagging, assigning, and routing conversations
- Macros/templates for one-click saved responses and actions
- CSAT surveys and metrics for measuring customer satisfaction
- SLA management with response-time targets and breach notifications
- Tags, custom statuses, snoozing, and fast search for organization
- Webhooks and HTTP/JSON APIs for integrations and custom workflows
- Single sign-on support (including OIDC)
- Attachments with S3-compatible storage
Use Cases
- Running a shared support inbox for a SaaS or internal IT/helpdesk team
- Automating triage and routing of incoming requests using rules and tags
- Collecting CSAT feedback and tracking SLA performance for support teams
Libredesk fits teams that want an open help desk with strong workflow features like automation, macros, and permissions, while keeping deployment and operations simple. Its API and webhooks make it suitable for integrating support workflows into existing systems.
Categories:
Tags:
Tech Stack:
Similar to Libredesk
Frappe Helpdesk
Open-source helpdesk and ticket management software
Frappe Helpdesk is an open-source customer support platform with ticket management, agent and customer portals, SLAs, automation rules, and a knowledge base.
Zammad
Web-based helpdesk and customer support ticketing system
Open source, web-based helpdesk for managing customer support tickets across multiple channels like email, chat, phone, and social media.
Budibase
Open-source low-code platform for internal apps and workflow automation
Budibase is an open-source low-code platform to build internal tools, portals, forms, and approval workflows with integrations to databases and APIs.
FreeScout
Self-hosted help desk and shared inbox for email-based support
Free, self-hosted help desk and shared mailbox for managing support email, conversations, tickets, and team workflows as a Zendesk/Help Scout alternative.
Peppermint
Self-hosted help desk and issue tracking system
Peppermint is a self-hosted help desk and issue tracker with email-to-ticket, notes, file uploads, webhooks, and OIDC authentication for teams.
Request Tracker (RT)
Enterprise-grade ticket and issue tracking system
Request Tracker (RT) is an enterprise-grade ticketing and issue tracking system with email integration, automation, workflows, reporting, and optional asset management.