#1
UVdesk is an open-source PHP/Symfony helpdesk for ticketing, email/mailbox integration, workflows, knowledge base and eCommerce connectors.
19.5k stars565 forksOSL-3.0last commit Slowing down
8 self-hosted Freshservice alternatives
Cloud IT service management (ITSM) and help desk platform offering incident, problem, change and asset management, CMDB, service catalog, ticketing, self-service portal and knowledge base plus automation and workflow capabilities for IT and service teams.
Alternatives to Freshservice
#2
Open source ITSM platform with service desk ticketing, CMDB/asset management, inventory, DCIM, and financial and license tracking for IT operations.
6.3k stars1.8k forksGPL-3.0last commit Actively maintained
#3
Open source, web-based helpdesk for managing customer support tickets across multiple channels like email, chat, phone, and social media.
5.9k stars1k forksAGPL-3.0last commit Actively maintained
#4
osTicket is an open source help desk and ticketing system that manages support requests from email, web forms, phone, and API in a multi-agent web interface.
3.9k stars1.8k forksGPL-2.0last commit Actively maintained
Modern open-source help desk for managing customer conversations with shared inboxes, automation rules, CSAT surveys, roles/permissions, and API/webhooks.
2.8k stars241 forksAGPL-3.0last commit Actively maintained
Request Tracker (RT) is an enterprise-grade ticketing and issue tracking system with email integration, automation, workflows, reporting, and optional asset management.
1.1k stars293 forksGPL-2.0last commit Actively maintained
#7
REI3 is an open-source low-code platform to build multi-user business applications with forms, workflows, access controls, integrations, and self-hosted deployment options.
573 stars82 forkslast commit Actively maintained
#8
Open-source web-based ticketing system for customer support and IT service management with automation, knowledgebase, and CMDB extension.
334 stars89 forksGPL-3.0last commit Actively maintained
What replacing Freshservice actually involves
Every option on this page is open source and free to run on your own hardware, so you own the data and there is no subscription to cancel. 7 of 8 shipped a commit in the last six months. Licences in this list: OSL-3.0, GPL-3.0, AGPL-3.0, GPL-2.0. In exchange you take on hosting, backups and updates yourself.
Browse everything in Customer Support & Ticketing.
