Modern open-source help desk for managing customer conversations with shared inboxes, automation rules, CSAT surveys, roles/permissions, and API/webhooks.
2.9k stars254 forksAGPL-3.0last commit Actively maintained
2 self-hosted Frappe Helpdesk alternatives
Cloud-hosted helpdesk and customer support ticketing system built on the Frappe platform. Provides ticket management, SLA tracking, assignments, multi-channel communication, status workflows and reporting to manage customer issues and support processes.
Alternatives to Frappe Helpdesk
Open-source, Laravel-based support ticket system for handling customer requests via email, web forms and a REST API; suited for freelancers and small teams.
46 stars11 forksMITlast commit Likely dormant
What replacing Frappe Helpdesk actually involves
Every option on this page is open source and free to run on your own hardware, so you own the data and there is no subscription to cancel. 1 of 2 shipped a commit in the last six months. Licences in this list: AGPL-3.0, MIT. In exchange you take on hosting, backups and updates yourself.
Browse everything in Customer Support & Ticketing.
