Best Self Hosted Alternatives to Frappe Helpdesk

Libredesk is a modern customer support desk for managing customer conversations in a unified, real-time shared inbox. It is designed for straightforward self-hosting and can be deployed as a single binary with a web UI.

Key Features

• Multiple shared inboxes to handle conversations across teams
• Role-based access control with granular permissions and custom roles
• Automation rules for auto-tagging, assigning, and routing conversations
• Macros/templates for one-click saved responses and actions
• CSAT surveys and metrics for measuring customer satisfaction
• SLA management with response-time targets and breach notifications
• Tags, custom statuses, snoozing, and fast search for organization
• Webhooks and HTTP/JSON APIs for integrations and custom workflows
• Single sign-on support (including OIDC)
• Attachments with S3-compatible storage

Use Cases

• Running a shared support inbox for a SaaS or internal IT/helpdesk team
• Automating triage and routing of incoming requests using rules and tags
• Collecting CSAT feedback and tracking SLA performance for support teams

Libredesk fits teams that want an open help desk with strong workflow features like automation, macros, and permissions, while keeping deployment and operations simple. Its API and webhooks make it suitable for integrating support workflows into existing systems.

HelpRealm is an open-source, lightweight SaaS support ticket system that centralizes customer requests into workspaces and tickets. It supports ticket creation via a contact form, e-mail (SMTP/IMAP) and a REST/API widget, and provides an agent-driven interface for processing requests.

Key Features

• Ticket creation, listing and management with types, priorities and statuses
• Group-based routing and role-based agent management (including superadmins)
• Email integration: notifications, email-created tickets and reply processing via IMAP/SMTP
• REST API and embeddable widget for custom frontends
• File attachments, ticket notes and Gravatar support
• Workspace-specific FAQ, multi-language support and responsive UI
• Built-in dashboard, friendly installer and Stripe payment integration for SaaS billing
• Security protections against XSS, SQL injection, CSRF and spam

Use Cases

• Freelancers or small agencies offering customer support via a lightweight multi-workspace system
• Small businesses consolidating web-form and email support into a single ticketing backend
• Developers embedding a support widget or using the REST API to create tickets from custom frontends

Limitations and Considerations

• Documentation is limited; the project README references an optional external documentation link and the hosted instance is described as a testing/demo instance
• No official production SLA or commercial support is provided by the repository owner; adoption for critical enterprise use should be evaluated carefully
• Repository shows no published binary releases on GitHub; deployment requires following the source setup and system requirements (PHP/MariaDB, mailserver)

HelpRealm is a compact, PHP/Laravel-based helpdesk intended for small teams and testing instances. It offers core ticketing, email integration and an API/widget for embedding support flows, while users should plan for self-deployment and limited official documentation or commercial support.