
SuiteCRM
Community-driven open-source CRM providing sales, marketing, service, reporting, workflow automation, REST API and on-premises or hosted deployment.

SuiteCRM is an open-source Customer Relationship Management platform that provides sales, marketing and service modules to manage customer data, processes and reporting. It is maintained by SuiteCRM Ltd and the broader community as a fork/continuation of legacy SugarCRM code. (suitecrm.com)
Key Features
- Sales automation: leads, opportunities, quotes and pipeline management.
- Marketing: campaign management and targeted segmentation.
- Service & case management: ticketing and customer support workflows.
- Reporting & dashboards: configurable reports and visual metrics.
- Workflow and process automation with rule-based triggers and scheduled tasks.
- REST API and plugin architecture for integrations and add-ons.
- Multi-language and multi-currency support for international deployments.
- Compatibility with PHP and common LAMP components (Apache, MySQL/MariaDB). (github.com)
- Public demo instances available for SuiteCRM 7 and SuiteCRM 8 for evaluation. (suitecrm.com)
Use Cases
- Replace or reduce reliance on proprietary CRMs (Salesforce, Dynamics) by adopting an open-source platform.
- Centralise customer data and automate sales, marketing and support processes across teams.
- Build bespoke integrations or extensions using the REST API and modular plugin system.
Limitations and Considerations
- SuiteCRM 8 introduces a modern front-end and development toolchain; front-end development requires Node.js, yarn and Angular (development tools not required for production runtime). Plan for developer-tooling and testing when customizing the new UI. (docs.suitecrm.com)
- Major migrations (for example from SuiteCRM 7.x to 8.x) require following the official migration guides, testing in a development environment and careful handling of custom code and data; the migration process may need manual steps and file replacements. (docs.suitecrm.com)
SuiteCRM is a full-featured, community-driven CRM suitable for organisations that need ownership and extensibility of their CRM platform. It supports both self-hosted and hosted deployment options and provides formal commercial support and assurance programs through SuiteCRM Ltd.
