Laudspeaker

Laudspeaker is an open-source customer engagement, messaging automation, and product onboarding platform. It helps teams build event-triggered user journeys and deliver messages across multiple channels to drive activation and retention.

Key Features

• Visual journey builder for designing multi-step, event-driven workflows
• Segmentation based on user attributes and tracked events/actions
• Omnichannel messaging including email, SMS, push notifications, and webhooks
• A/B testing and message personalization capabilities
• Scalable architecture designed for high-volume message delivery

Use Cases

• Product onboarding flows such as checklists, setup wizards, and lifecycle nudges
• Retention and re-engagement campaigns triggered by user behavior
• Omnichannel customer communication orchestration for marketing and product teams

Limitations and Considerations

• Some advanced capabilities referenced on the roadmap (for example SSO/SAML, richer audit logs, in-app notifications) may not be fully available depending on the current release.

Laudspeaker is suited to teams that want a controllable, extensible alternative to proprietary customer engagement and onboarding tools. It combines workflow automation, segmentation, and multichannel delivery in a single platform focused on event-triggered messaging.